Safeguarding built in from the start

Who our tutors are

• All tutors who communicate with students hold an in-date enhanced DBS check.
• Tutors are currently practising GCSE English tutors.
• Tutors are experienced in AQA GCSE English Language and Literature.
• Tutor names, roles, experience and safeguarding-training status are recorded in our tutor register.

We never publish DBS certificate numbers or tutors' personal details. Parents may request confirmation of a tutor's status by contacting us.

What tutor contact involves

• Tutor contact is a Premium feature and is always about English study.
• Messages are sent and answered inside the platform, never by private channels.
• All tutor messages are logged and available for safeguarding review.
• Students are asked not to share personal or contact information.
• Students cannot message one another anywhere in the platform.
• Tutors only see the students they are authorised to support.

Raising a concern

If you have a safeguarding concern, email tutor@ladderenglish.co.uk with the word SAFEGUARDING in the subject line. Concerns are reviewed by the platform's designated safeguarding lead, recorded, and escalated to the appropriate external agency where required. If a child is at immediate risk, contact the police or your local children's services first.

Data and consent

• We ask students for a first name only.
• Parent accounts can be linked to a child's account to view progress.
• Parents see activity and progress data, not the content of a student's private tutor messages, unless our privacy policy and consent model allow it.
• Accessibility preferences are stored to make the app usable, not to profile students.